Welcome to Bespoke Energy & Outdoor. By accessing or using our website and services, you agree to be bound by these terms and conditions. Please read them carefully before making any purchases.

2. Definitions

• "We", "Us", "Our" refers to Bespoke Energy & Outdoor.

• "You", "Your" refers to the customer or site visitor.

• "Products" refers to the items available for sale on our website.

3. Ordering

• To place an order, you must be at least 18 years old.

• Orders can be placed through our website by following the prompts and completing the checkout process.

• You are responsible for ensuring that all information provided is accurate and complete.

4. Pricing and Payment

• All prices are listed in South African Rand and are subject to change without notice.

• Payment must be made at the time of ordering using the methods specified on our website (e.g., PayFast, Direct EFT).

• You will receive an order confirmation via email once your payment has been processed.

5. Shipping and Delivery

• We offer various shipping options, which will be displayed at checkout.

• Shipping times and costs vary depending on the delivery location and selected shipping method.

• We are not responsible for delays caused by shipping carriers or unforeseen circumstances.

6. Returns and Refunds

• If you are not satisfied with your purchase, you may return the product within 7 days of receipt for a refund or exchange.

• Returned items must be in their original condition and packaging.

• Refunds will be issued to the original payment method within 21 days of receiving the returned item.

• Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

7. Product Descriptions and Availability

• We strive to ensure that our product descriptions are accurate. However, we do not guarantee that the descriptions are error-free.

• All products are subject to availability, and we reserve the right to limit quantities or discontinue products without notice.

8. Privacy and Security

• We are committed to protecting your privacy.

• We use industry-standard security measures to protect your information during transmission and storage.

9. Limitation of Liability

• Our liability for any claim arising from your use of our website or purchase of products is limited to the amount you paid for the product.

• We are not liable for any indirect, incidental, or consequential damages.

10. Intellectual Property

• All content on our website, including text, graphics, logos, and images, is the property of Bespoke Energy & Outdoor or its content suppliers and is protected by intellectual property laws.

• You may not use, reproduce, or distribute any content without our prior written permission.

11. Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of South Africa.

• Any disputes arising from these terms and conditions shall be resolved in the courts of South Africa.

12. Changes to Terms and Conditions

• We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.

• It is your responsibility to review these terms and conditions periodically for any updates.

13. Contact Information

• If you have any questions or concerns about these terms and conditions, please contact us at admin@b-essential.co.za